Operate Services Effectively

How do operational tools work?

See everything in your customers service estate.

Fresh proactive support of your customers. 

Automate SLA management.

Reduce mean time-to-repair while increasing net-promoter-score.

1. Connect to existing data

Identify data sources with information about your service, its status and performance.

Simply configure our platform to subscribe to service data and monitor for any changes.

We connect to just about any data-source or system, systems of record and in-life data sources.

Get a copy of that information data lurking in a spreadsheet in a shared drive!

2. Setup your service

Use simple visual tools to configure a data defined digital-twin for every type of service you want to support.

This data-twin binds interesting data, or truths, from different systems and in-life measurements.

It is designed for agility.

Start with a simple definition and expand as you go.

3. Single view of a customer estate

Immediately unlock simple views with context into your business.

Understand a customer, their estate and health.

Configuration driven views:

  • Easily navigate
  • Multiple path support
  • Support job functions
  • Embedded context

Enable immediate action. 

Do something about what you see, now!

4. Track service-levels

Monitor service performance levels to identify areas for improvement and detect service bottlenecks, before they occur.

Get automatic alerts about anomalies in KPI trends and disruptive patterns that can impact service delivery.

Make better decisions, faster, and answer questions with instant insight into current patterns and trends.

5. Design remedial workflows

Use simple visual tools to configure remedial workflows to repair, clean or improve services.

ML and data events trigger remedial workflows.

You adjust Twyn’s highly scalable digital workflows reduce manual work, whatever that may be:
– repairing a service data,
– clean service data, 

– drive service improvement plans.