Order & Project Management Software

Project Management in Telecoms

Project management is a critical component of complex solution delivery in telecoms and ICT businesses. 

Empower your project managers and technical teams with powerful tools. Automate many administrative tasks, manage risks, communicate with stakeholders and realtime project reporting.

SDWAN | Fibre | Wireless | Cloud | LAN | UC | Security
Automate documents

Project plans directly linked in real-time to milestones in flows and tasks.

Simplify bulk work

Delivering multiple services can result in tedious, error prone system work. Cross functional views make it easy. 

Tracking & reporting

Manage performance against SLAs for manual and automated tasks. Tracking at task, milestone, product and project levels.

What is project management?

Project management in telecoms order management involves the planning, organizing, and overseeing of projects related to the delivery of telecommunications services. This can include the installation of new telecom infrastructure, the upgrade of existing systems, or the rollout of new services.

In telecoms order management, project management is critical to ensuring that projects are completed on time, within budget, and to the required quality standards. This is essential for meeting customer expectations and delivering reliable and high-performance telecom services.

Order management showing Gantt chart

Key aspects of project management in telecoms order management include:

Communication management

Ensuring effective communication among the project team, stakeholders, and customers.

Resource management

Allocating and managing the resources required for the project, including personnel, equipment, and materials.

Quality management

Ensuring that the project meets the required quality standards, including the performance and reliability of the telecom services.

Risk management

Identifying and mitigating risks that could impact the project, such as technical challenges, regulatory issues, or supplier problems.

Scope management

Defining the project scope, including the specific deliverables and the tasks required to complete the project.

Time management

Developing a project timeline, including the start and end dates, and ensuring that the project stays on schedule.

Cost management

Estimating the costs associated with the project, including labor, materials, and other resources, and ensuring that the project stays within budget.

Communication management

Ensuring effective communication among the project team, stakeholders, and customers.

Project Management driven by workflow

Projects, with a workflow engine

Twyn caters to the unique needs of project managers delivering network and ICT solutions to business customers. Equipped with essential tools such as Gantt charts, risk assessment, and stakeholder management, PMs can keep projects on track driving up customer experience.

Telco B2B order to cash process.
Fully featured Order Management System

Solve your biggest order-management challenges

A capable commercial and technical order orchestration product, driving orders though validation, decomposition, dynamic workflow management and fulfilment orchestration.

Built in analytical tools gives you instant insight into performance and processes, helping you identify and eliminate bottlenecks and points of failure, minimizing cost and maximizing customer satisfaction.

It is data-driven, dramatically reducing complexity, cost and time-to-revenue for new and legacy services.

The result is transparency, agility and empowerment. Putting you back in control.


Use project management tools you understand

Twyn is really easy-to-use and understand. 

Get end-to-end visibility into the experience you deliver to customers. See the current order status, where the order is in the flow, and understanding what actions have already been taken on an order. 

Communicate with customers every step of the way using the channels they prefer. Transparency and responsiveness are the best ways to build trust. 

Some features which makes our project management special.

Project plans

When defining a product the task fulfilment times (OLA or SLA) is specified. Projects with plans, summaries, milestone management and activity tracking are automatically created.

Always up-to-date

Our data driven workflow engine continually evaluates state, adapts and updates. As data changes your processes update.

Reports and views

Customer centric views including: Gant charts, task tracking, printable reports are automatically kept up to date.


All communication is visible. Work effectively with customers to accelerate items on the critical path (like landlord approval and Ready-for-occupation).

Easy to configure

Graphical user interface is used to drag, drop and configure new flows and automations in minutes. Easily reuse what you configure across different services.

Risk management

Log and track risks against services. Apply from a pre-configured list or log a specific risk with own accountabilities, impacts and probabilities.

Always the latest

Everybody always has the latest data. No more broken telephone, reducing dirty data. Latest information is always available.

End-to-end visibility

Understand the status of projects, orders, tasks and activities.  Measure performance against SLAs every step of the way. Understand and manage the workload on your teams.

Long running

Support for both asynchronous and synchronous interactions for long-running orders.

Inflight changes

Elegantly handle inflight cancellations and changes. Neatly separate changes impacting commercials from technical changes.

Manual tasks

Support manual tasks within workflows where human interaction are required. Task groups or individuals. 


Project plans are easily modified in support of customer requests or constraints.